Arumugam Pillay Nadarajan

Trainer / Facilitator

EDUCATION QUALIFICATIONS

Diploma in Human Resource Development Training and Development (DHRD)

23^RD OCTOBER 2003

Singapore Institute of Management (SIM)

Advance Certificate in Training and Assessment (ACTA)

Singapore Training and Development Association

Master Practitioner NLP

Excellerated Excellence LLP

KEY EXPERIENCE

Nadarajan has over 25 years of operational experience in the Aviation industries including training cabin crew, doing appraisal reports on cabin crew, audit on safety, security as well as on training and education.

Starting off as a cabin crew member, he quickly ascended to the position of Check Trainer during his tenure with Singapore Airlines. His training specialities focus on areas like customer communication, interpersonal skills, Leadership and customer service He has delivered many training workshops for organisations like Paramount Airways in South India from 2006 - 2007 (G.M In-Flight Service). He set up a Training Academy called Skyblue Aviation Academy with an Airbus A320 mock-up in Hyderabad, India, prepared the customer service manual and trained the Trainers from 2007-2008.

Nadarajan is ACTA (Advance Certificate in Training and Assessment) certified from STADA and is a full time Trainer with SQ Centre, having conducted trainings for SIA and several other client organizations. He is also a certified Master NLP Practitioner (2012).

Nadarajan specializes in customer service, interpersonal relationships, creativity and innovation, supervisory and management, train-the-trainers and personal effectiveness programmes. Customer Service and related trainings include Aviation Customer Service, “Deliver Service Excellence”(DSE) ‘Build Relationships with Customers’(BRC); ‘Lead a Service Team’(LSTI); ‘Offer Customized and Personalized Service’(OCPS); ‘Coach Service Teams and Individuals(CSTI),Certified Service Professional(CSP)Lead a Customer Focused Organization (LCFO),Handling Difficult Customers and Situation, Teambuilding, TSI(The Service Innovator) Lead a Team to Participate in the Service Innovation Process, Communicate and Relate Effectively at workplace, Facilitate Effectiveness Communication and Engagement, Coaching for Peak Performance, Develop Personal Effectiveness (managerial/Operational/Supervisory)

Workforce Skills Qualification (WSQ) modules under the Service Excellence framework.

Organization program delivered to: SIA,SATS,SIAEC, ST Airport Services, BCA(Teambuilding), ION, Prudential, IAL, NTU, Changi Hospital Group, Mount Alvernia Hospital, KKH, Jurong Health, CBRE, Knight Frank, Canon, NatSteel, Mustafa, Q&M Dental, Jack’s place, Raffles Institution UMC Service Masters, URA,WDA, Singapore Customs, Land Transport Authority (LTA), PUB, Pacific International Lines (PIL)

Overseas Projects:

RBA (Royal Brunei Airlines, BIBD (Bank Islam Brunei Darussalam), Vietnam air (HCMC), J&J Vision (Bangkok),